Jak & Zam Cleaners - Cleaning Service Terms and Conditions

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1. Definitions

1.1 "Company" refers to Jak & Zam Conglomerate Ltd (Jak & Zam Cleaners).

1.2 "Client" refers to the individual or entity receiving services from the Company.

1.3 "Services" refers to the cleaning services provided by the Company as agreed upon in the service agreement.

1.4 "Cleaner" refers to any employee or subcontractor assigned by the Company to perform the cleaning services.

2. Agreement

2.1 These terms and conditions constitute the entire agreement between the Company and the Client.

2.2 By using the Company's services, the Client agrees to these terms and conditions.

3. Services

3.1 The Company agrees to provide cleaning services to the Client as described in the service agreement.

3.2 The scope, frequency, and specific tasks of the Services will be outlined in the service agreement.

3.3 Any additional services requested by the Client will be subject to additional charges and must be agreed upon in writing.

4. Payment

4.1 The Client agrees to pay the Company the agreed-upon fee for the Services.

4.2 Payment terms will be specified in the service agreement. Late payments may incur additional charges.

4.3 All prices quoted are exclusive of VAT, unless otherwise stated.

4.4 The Company reserves the right to cancel any discounts applied to a customer and charge full payment if:

· Payment is overdue for more than 7 days after the job is completed.

· The customer has been unresponsive after frequent contact.

4.5 An 8.5% interest rate may be applied for any overdue invoice.

4.6 The Company has a statutory right to interest and compensation for debt recovery costs under the late payment legislation if not paid according to agreed credit terms. The Late Payment of Commercial Debt (Interest) Act (1988) states that for debts of less than £1000, the penalty is £40, rising to £70 for debts up to £9,999.99, and £100 above that. Interest is payable at the above rate in section 

4.5. The penalties and interest now apply to all businesses, regardless of size.

4.7 Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties.

4.8 Services are provided on a one-off and retainer basis.

4.9 All cleaning service prices are reviewed each year and adjusted in line with inflation, minimum wage increases, or any reasonable circumstances.

5. Client Obligations

5.1 The Client will provide access to the premises and all necessary utilities required for the Company to perform the Services.

5.2 The Client will ensure the safety and security of the premises and notify the Company of any hazards or special conditions.

5.3 The Client agrees to provide any specific cleaning supplies and equipment as specified in the service agreement.

5.4 The Client shall provide parking or give accurate information to help with parking to avoid being liable for parking fines.

5.5 The Client shall provide accurate and up-to-date information regarding the condition of the property, including photos or videos, to aid in providing a more accurate quote or estimate.

6. Company Obligations

6.1 The Company will provide trained and qualified cleaners to perform the Services.

6.2 The Company will ensure the Services are performed in a professional manner and to a high standard.

6.3 The Company reserves the right to attend the site with available operatives to make sure the job is completed, unless the customer has clearly outlined reasons for specific operatives or cleaning professionals.

6.4 The Company will provide its own cleaning supplies and equipment, except for items specified to be provided by the Client.

7. Liability

7.1 The Company is insured for public liability. Any claims arising from negligence or misconduct by the Company or its employees will be covered by this insurance.

7.2 Any report for damages must be made within 3 days.

7.3 The Company is not liable for pre-existing damages, wear and tear, potential damage caused by previous cleaning operatives, or personal items.

7.4 The Company will not be liable for any indirect, special, or consequential damages arising out of or in connection with the provision of Services.

8. Equipment

8.1 Cleaning materials are provided by the Company. If the Client requires the use of their solutions or equipment, they must be safe to use/operate, in full working order, and must not require any special skills to be used for the purpose of cleaning.

8.2 If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.

8.3 If the Client requires the Cleaner to use their own materials and equipment, including a vacuum cleaner, the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

9. Refunds

9.1 No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect, they must notify the Company within 24 hours, and this will be rectified.

9.2 Refunds will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has already been received by the Company.

9.3 Refunds will be issued if a Cleaner does not attend a cleaning visit, payment for which has already been received by the Company.

10. Termination

10.1 The Client may terminate this contract by giving 60 days prior notice in writing once the initial contracted term (12 months) has ended.

10.2 If the Client wishes to terminate the contract within the initial contracted term (12 months), the Client must pay the outstanding balance for the remainder of the contract.

10.3 The Client agrees to pay a cancellation fee equivalent to 60 days' service if: 1) No notice is given; 2) The Client provides a termination notice of less than 60 days.

10.4 Prior to termination of the Contract, the Client is obliged to provide details of any incoming contractor for the purposes of compliance with the Transfer of Undertaking (Protection of Employment) Regulations 2006.

11. Claims

11.1 The Company’s public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to £4,000,000.00. In order to keep our prices competitive, all claims are subject to an excess of £750.00 payable by the Client.

11.2 The Client agrees that due to the nature of the service, the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be reported by Monday 12:00 to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested directly to the Company and are subject to approval by the Company.

11.3 While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.

11.4 In case of damage, the Company will repair the item at its cost. If the item cannot be repaired, the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company source upon payment of cleaning services rendered.

11.5 The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

11.6 Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

11.7 Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per location liability limit.

12. Complaints

12.1 All complaints are taken seriously. If you are not happy with any aspect of our service, please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us, and we want you to be happy.

12.2 If the Client is dissatisfied with a currently occurring service, the Company asks that the Client notifies us as soon as they notice anything that might be to their dislike by calling 0330 043 3045. Please do not wait until the service is ending.

13. Booking and Confirmation

13.1 All bookings must be made through our official channels (website, phone, email). 

13.2 A booking is confirmed only after a £35 booking confirmation fee has been paid. This is non-refundable in the event of a cancellation. This amount will be deducted from the final invoice once the job is completed..

13.3  The client is responsible for providing accurate information regarding the property and specific cleaning requirements.

14. Cancellation and Rescheduling

14.1 Cancellations or rescheduling must be made at least 24 hours in advance. Cancellations made within this period may incur a cancellation fee.

14.2 The Company reserves the right to cancel or reschedule services in the event of unforeseen circumstances. Clients will be notified promptly.

15. Satisfaction Guarantee

15.1 If the client is not satisfied with the service, they must notify the Company within 24 hours of service. The Company will make reasonable efforts to address the issue.

16. Governing Law

16.1 These Terms and Conditions are governed by the laws of England & Wales. Any disputes will be resolved in the courts of England and Wales.

17. Supplementary Terms

17.1 If the Client requests keys to be collected by the Company’s operatives from a third party’s address, then a £10.00 charge will apply. The charge will cover only the pick-up of keys. If said keys need to be returned to the third party’s address or any other address, an additional charge of £10.00 will apply.

17.2 The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks change.

17.3 The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

17.4 If any estimates of how long it will take the cleaning operatives to complete the job are provided, those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s. A degree of flexibility may be required. Please note that one-off cleans may take longer to complete due to longer intervals between cleaning sessions, the number and type of cleaning tasks required, compared to the regular maintenance cleaning of the same property.

17.5 The Client understands that the price quoted may vary according to the condition of the property and room sizes.

17.6 The Company shall endeavour to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit and will inform the Client prior to the visit.

17.7 Post-Construction Cleaning (Builders Cleaning), Event Cleaning, or badly neglected homes